Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic Contact Details: Including your name, shipping address, billing address, phone number, and email.
• Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: Including your username, password, and security questions.
• Shopping Information: Including the items you view, put in your cart, or add to your wishlist.
• Customer Support Information: Including the information you choose to include in communications with us, for example, when sending a message through our online contact portals.

Information We Collect through Cookies (Usage Data)

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties and service providers who collect information on our behalf, such as:

• Our e-commerce platform host, Shopify.
• Our payment processors, who collect secure payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and perform our contract with you.
• Online tracking technologies (pixels, web beacons, and third-party libraries) when you visit our Site, open or click on emails we send you, or interact with our advertisements.

Providing Products and Services: We use your personal information to process payments, fulfill orders, send automated transaction notifications (purchases, returns, or exchanges), manage your account, arrange for third-party shipping, and facilitate reviews.

Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send communications by email, text message, or postal mail, and to show you tailored advertisements on our Site and other external websites.

Security and Fraud Prevention: We use your data to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, protecting both our storefront and your account.

Customer Support & Communication: We use your details to provide responsive customer support and continuously optimize our business relationship with you.

If you elect to receive automated marketing text messages from us (such as cart reminders or promotional drops), we collect and store your phone number and opt-in status. We utilize this data strictly to transmit your requested text alerts via our SMS service providers.

• Privacy Protection: We do not sell, rent, or lease your mobile opt-in data or phone numbers to third parties for their independent marketing initiatives.
• Opt-Out: You can opt out of mobile text alerts at any time by replying STOP to any text message received from Orca Snork.

Like many websites, we use Cookies on our Site to power functionality, run analytics, and optimize the overall store experience. For specific details regarding the exact cookies used to power our store, please review the official Shopify Cookie Policy.

You can choose to set your browser to remove or reject Cookies through your individual browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features or general store functionality to work incorrectly or become unavailable.

Do Not Sell or Share Opt-Out: Because we utilize third-party ad networks and tracking pixels to show you tailored advertisements across the internet, this practice may be classified as "selling" or "sharing" data under certain US state privacy laws. To opt out of cookie-based tracking and targeted advertising, you may adjust your browser preferences or utilize standard Global Privacy Control (GPC) signals on your device.

Our Services enable you to upload product reviews, photographs, or custom customer media detailing your experience with our apparel. Any information, text, or visual media you choose to submit to public areas of the Site becomes publicly accessible.

We do not control who views this public data or how external third parties utilize it. By uploading public reviews or media to orcasnork.com, you acknowledge that this information is non-confidential and can be displayed, distributed, or used by Orca Snork to support customer care and brand operations.

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy. Such circumstances include:

• Service Vendors & Operations Platforms: We work with reliable service providers who handle crucial backend tasks on our behalf, including secure payment processing, IT infrastructure, cloud storage, data analytics, customer support management, and logistics or shipping carriers.
• Marketing and Advertising Partners: We coordinate with platforms, including Shopify, to build and deliver targeted promotional materials and tailored advertisements that align with your interests.
• Direct Customer Requests: When you explicitly direct, request, or consent to our disclosure of data (such as authorizing specialized shipping coordination or utilizing social media login integrations).
• Corporate Transactions & Legal Mandates: In connection with a corporate event such as a merger, acquisition, sale of assets, or bankruptcy. We will also disclose data to comply with valid legal obligations, such as responding to subpoenas, search warrants, or protecting our brand’s structural rights.

Summary of Data Disclosures over the Past 12 Months

• Identifiers (including basic contact details, order delivery information, and account credentials) may be disclosed to secure payment gateways, internet service providers, data analytics applications, and logistics/shipping carriers.
• Commercial Information (including purchase history, apparel preferences, and support inquiries) may be disclosed to customer support ticket applications, internal business management software, and marketing automation platforms.
• Internet / Network Activity (including Usage Data, device specifications, browser details, and IP addresses) may be disclosed to automated advertising platforms, site optimization providers, and marketing partners.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We retain your transaction history and order records for necessary tax, accounting, and legal record-keeping obligations unless a valid erasure request is submitted. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your active account, provide continuous Services, comply with legal/tax obligations, resolve disputes, or enforce our operational contracts and policies.

Depending on your state of residence—including Florida (Florida Digital Bill of Rights), Texas, California, and Virginia—you hold specific, statutory rights regarding your personal information under state privacy laws:

• Right to Know & Access: You have the right to request a disclosure report showing what categories of personal information we have collected, used, or shared about you over the past 12 months.
• Right to Delete: You have the right to request that we delete the personal information we maintain regarding your customer account. Please note that requesting a total deletion will wipe your order history and account access entirely.
• Right to Correct: You have the right to request updates or corrections to any inaccurate personal data stored in your active profile.
• Authorized Agents: You may designate an authorized agent to submit data requests on your behalf. We require written proof of authorization and will verify your identity directly before processing agent requests.

To exercise any of these state-specific consumer data rights, please submit a request to our compliance team using the email address provided in the contact section below. We will verify your identity securely and respond within the statutory 45-day legal window. We will never discriminate against you or deny service for exercising your privacy rights.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its immediate deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Any information you send to us may not be secure while in transit; we recommend that you do not use unsecure channels to transmit sensitive or confidential account credentials.

Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. Your personal information is processed by staff and third-party service providers operating within these regions. If we transfer your personal information out of Europe or the UK, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses unless the destination country has been legally determined to provide an adequate level of data protection.

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to formally exercise your data rights, please contact our support team:

• Email: sales@orcasnork.com
• Phone: +1 833-467-6675 (1-833-GO-SNORK)
• Support Hours: 9:00 AM – 5:00 PM EST