Shipping & Delivery

Because we offer different types of custom-made products, your order might arrive in multiple packages. For example, if you buy a hoodie and a sticker, the sticker will ship separately in a flat mailer to keep it safe from bending, while the hoodie will arrive in a poly-mailer. You will receive unique tracking information for each package if they ship separately.

Once your order is packed and shipped, we’ll email you a direct tracking link. Please allow 24–48 hours for the carrier to update your status.

You can also check your shipment anytime using our Track Your Order tool.

It is completely normal for a package to go 24–48 hours without a fresh scan while it is in transit between major regional carrier hubs. However, if your estimated delivery window has passed and your tracking hasn't updated in 5+ business days, please reach out to us at sales@orcasnork.com and we will gladly look into it for you.

We do our best to process and ship your orders as quickly as possible! Because of this, we can only make changes or cancellations to your shipping address within a very short window after the order is placed. If your order has not shipped yet: Please contact us immediately at sales@orcasnork.com with your Order Number and the correct shipping address. If we catch it before it hits our fulfillment queue, we will happily update it for you.

If your order has already shipped: Once an order leaves our hands, we unfortunately cannot redirect packages or change the delivery address. If your package is already in transit, we recommend reaching out directly to the shipping carrier (such as USPS, DHL, or FedEx) using your tracking number to see if they can intercept or reroute the package for you. If the package is ultimately returned back to us due to an incorrect address, we will contact you immediately to arrange a reshipment.

We are not responsible for packages that are stolen out of mailboxes or off porches once the carrier officially marks them as "Delivered." If your tracking states delivered but you cannot locate the package, please check with neighbors, look around side doors, or contact your local post office hub.

If a package is genuinely lost in transit by the carrier (tracking completely stops updating before delivery), contact us within 14 days of the estimated delivery date and we will issue a replacement.

During high-volume periods (such as Black Friday, Cyber Monday, and the winter holidays) or during severe weather events, both our custom production times and carrier transit times may experience slight delays. We recommend placing orders for holiday gifts at least 2–3 weeks in advance to ensure timely delivery. We will always update our checkout page with any temporary changes to shipping timelines.

We are always ready to help you out on the trail! You can reach our dedicated crew through any of the following methods:

• Email: sales@orcasnork.com
• Phone: +1 833-467-6675 (1-833-GO-SNORK)
• Contact Form: Right through our site's dedicated "Contact Us" page.

Our team is available from 9:00 AM to 5:00 PM EST, Monday through Friday. If you drop us a line over the weekend, we’ll dive right into it first thing on Monday morning!

Yes! If our crew is away from the desk or assisting another adventurer on the trail, please leave a detailed voicemail with your full name, order number, and the best callback number. For the fastest resolution outside of normal business hours, dropping an email to sales@orcasnork.com is always your best bet, as our digital support team monitors the inbox closely.